Ethics and Design?

I was struck by the depth of reaction to mentions of ethics and design at recent presentations at Carnegie Mellon and an IxD conference.

In all four situations, overwhelmingly the group Q&A as well as 1-on-1 follow-up discussions after my talks resonated with the responsibility of designers in navigating between “controlling choices” of users vs. “enabling bad choices”.

How do we help design students understand their responsibility? What historical concepts and values ought we to offer for this “age of tech”? Could there be a design elective on “Ethics and Design”?

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The Future of Conversation (Generally)

This is a useful review by Jonathen Franzen called “Sherry Turkle’s ‘Reclaiming Conversation’”, about Turkle’s new book.

Franzen says “Conversation is Turkle’s organizing principle because so much of what constitutes humanity is threatened when we replace it with electronic communication.”
Turkle praises one user interface that, “instead of encouraging us to stay connected as long as possible, would encourage us to disengage.” But this is a utopian approach, not a pragmatic one.
Since today’s “electronic communication” is far from conversation, a pragmatic approach would be to make digital interfaces—which are inevitable in our lives, and ever more so, and for more of the world’s population—better at facilitating “human conversation.” While this may not answer all objections, it’s a way to manage “satisficing” our design goals.

Bio-cost—An economics of human behavior

PDF: Bio-cost, an economics of human behavior

Businesses talk a lot about the cost of a product or service. Behind the talk is the concept of “value exchange”, that is, giving a benefit in exchange for a cost. We could spend $2.00 on a bus ride but fork over $12.00 for a taxi, because the value to us—convenience, comfort—is at least the difference in price. In both cases we pay to get what we want, which is to get from one place to another. What’s that about?

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What’s the most important element of a startup?

Bill Gross of Idealab fame reports on his study of 200 startups reviewed from 5 lenses:

  1. Quality of the idea
  2. Quality of team, including adaptability and execution
  3. Business model
  4. Amount of funding
  5. Timing

The most important feature according to his research? Timing.

Very useful but begs the question: how can we use this finding to execute better startups? In other words, how can we shift our actions to become more “evolutionarily current”, fitting with the times?

[Disclosure: I was founding CTO at one of Idealab’s companies in 2004-2005, Snap.com. It did not succeed in overturning the predominant search UI paradigm of the time then; or of now, for that matter.]

Barbie says “Hello” to the Future of IxD

NYTimes recently published a well-composed article on Mattel’s new Barbie, a watershed of interaction design, a Spielberg movie come to life.

Barbie will soon incorporate digital interaction, be connected to the cloud, enable “conversation” via AI and machine learning, and act in a personalized way that recognizes each child and creates a “relationship”.

It raises important questions about technology, designing a world we want to live in, the responsibility of interaction designers, and what we should teach to prepare students for this world.

What makes for a compelling interaction?

When we talk about “interaction” and “interaction design”, there is a presumption or a hope that the interactions will be valuable, interesting, engaging—maybe even stronger than all that: that the interaction will be compelling. What can make an interaction compelling? It may be helpful to look back at historically important interaction designs, so we’re not blinded by the amazing technology we have today.

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Industry Day

Interaction Design Portfolios for Industry Day 2015

industry day signEvery year CCS invites a broad range of industry and business professionals to meet and review the work of students in the BFA programs of Product Design, Transportation Design, and Interior Design, as well as all the MFA programs—Color and Materials, Integrated Design, Interaction Design, and Transportation.

We will be posting a growing set of MFA student portfolios in the coming days.

All of the major car companies are here, automotive suppliers, product and furniture designers and makers, electronics firms—everyone you would expect to want to hire the talent of CCS students. Learn more about the MFA programs.

Getting ready for Industry Day 2015

Transportation Design Portfolios for Industry Day 2015

New York Times Design Series Talk

Chair of CCS’s MFA Interaction Design Program Delivers Talk in New York Times Design Series

Making (Digital) Conversation

The great promise of digital media has been that it would facilitate rich, meaningful and immediate conversations among people. This hasn’t really come to pass, says Paul Pangaro, associate professor and chair of the MFA Graduate Program in Interaction Design at the College for Creative Studies.

Pangaro presented “When Will Digital Media Be Conversational?” on April 29 as a guest speaker in the New York Times Design Series, monthly presentations focusing on key issues in the field aimed at the newspaper’s print and digital teams. Continue reading “New York Times Design Series Talk”