{"id":655,"date":"2015-10-14T23:57:26","date_gmt":"2015-10-15T03:57:26","guid":{"rendered":"https:\/\/ccsmfa.wordpress.com\/?p=655"},"modified":"2021-11-09T15:22:28","modified_gmt":"2021-11-09T20:22:28","slug":"a-model-of-conversation","status":"publish","type":"post","link":"https:\/\/pangaro.com\/designconversation\/2015\/10\/a-model-of-conversation\/","title":{"rendered":"A Model of Conversation"},"content":{"rendered":"<p>We converse every day\u2014so why would we need a model of conversation? (First, you might want to <a href=\"http:\/\/pangaro.com\/designconversation\/2015\/10\/what-is-a-model\/\" target=\"_blank\" rel=\"noopener\">review something about models<\/a>.)<\/p>\n<p>If you want to improve something\u2014that is, <a href=\"http:\/\/www.mitpressjournals.org\/doi\/pdf\/10.1162\/DESI_a_00320\" target=\"_blank\" rel=\"noopener\">engage in an act of designing<\/a>\u2014then it&#8217;s extremely helpful to understand well what it is your trying to improve. So, if you&#8217;re trying to improve\u00a0<strong>conversation<\/strong>\u2014whether in an organization or team or service or app\u2014then it&#8217;s useful to have a model of conversation.<\/p>\n<p><!--more--><\/p>\n<p>The banner image at the top with the big red infinity loop is an interpretation\u00a0of <a href=\"http:\/\/pangaro.com\/designconversation\/2015\/10\/something-about-gordon-pask\/\" target=\"_blank\" rel=\"noopener\">Gordon Pask<\/a>&#8216;s model of conversation in the form of a diagram.<\/p>\n<p>Here&#8217;s an outline of the five major elements of conversation in that diagram:<\/p>\n<ul>\n<li>context = the moment in time and place where\u00a0it starts\u2014should be appropriate to the conversational content\u2014no point in trying to sell me something when I&#8217;m checking whether my flight is late<\/li>\n<li>language = what passes between the participants\u2014must be shared enough and meaningful enough to create engagement\u2014more than English or Chinese, it&#8217;s tone and intention and enough shared values to continue to&#8230;<\/li>\n<li>exchange = the back-and-forth of messages that we usually think of as conversation<\/li>\n<li>agreement = what we understand from each other and believe together, even if we agree to disagree about anything at all<\/li>\n<li>transaction or action = what happens afterward as a direct result of the conversation.<\/li>\n<\/ul>\n<p>If you want to remember the elements of conversation as expressed in this model, think C-L-E-A-T, for how to get traction in a conversation, like <a href=\"https:\/\/en.wikipedia.org\/wiki\/Cleat_(shoe)\" target=\"_blank\" rel=\"noopener\">cleats on a shoe<\/a>. It&#8217;s a bit hokey, I admit it.<\/p>\n<p>If we want better conversation, we can improve the elements of a conversation individually or together. Here&#8217;s a paper for more about <a href=\"http:\/\/www.dubberly.com\/articles\/what-is-conversation.html\" target=\"_blank\" rel=\"noopener\">improving conversation by design<\/a>.<\/p>\n<p>But every model has limitations and the CLEAT model leaves out further benefits that may come as a consequence of conversation. For example, from the history of conversation we may form an on-going relationship and we may build trust. That can be powerful for many reasons. Because it may lead to <a href=\"http:\/\/www.pangaro.com\/published\/Biocost_Dubberly_Maupin_Pangaro-2010.pdf\" target=\"_blank\" rel=\"noopener\">much lower bio-cost<\/a>. And it may lead to amity, as Pask liked to call it; the more general term is love. But that&#8217;s a model for another posting, to follow.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We converse every day\u2014so why would we need a model of conversation? (First, you might want to review something about models.) If you want to improve something\u2014that is, engage in an act of designing\u2014then it&#8217;s extremely helpful to understand well what it is your trying to improve. So, if you&#8217;re trying to improve\u00a0conversation\u2014whether in an &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/pangaro.com\/designconversation\/2015\/10\/a-model-of-conversation\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;A Model of Conversation&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":2873,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6],"tags":[56,61,77],"class_list":["post-655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interaction-design","tag-conversation","tag-cybernetics-2","tag-gordon-pask"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/pangaro.com\/designconversation\/wp-content\/uploads\/infinite-loop-conversation-pask-cleat.jpg?fit=3121%2C1734&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/paKWzH-az","jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/posts\/655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/comments?post=655"}],"version-history":[{"count":4,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/posts\/655\/revisions"}],"predecessor-version":[{"id":4123,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/posts\/655\/revisions\/4123"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/media\/2873"}],"wp:attachment":[{"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/media?parent=655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/categories?post=655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pangaro.com\/designconversation\/wp-json\/wp\/v2\/tags?post=655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}